Shipping & Policies

Shipping Policy & Returns Policy

Processing Time

• Made-to-Order Items: 1-3 weeks for production and delivery.
• Ready-to-Wear Items: Shipped within 2-3 business days (UK).
• International Orders: Processing times remain the same, but delivery times vary depending on the destination and postal service.

Shipping Rates & Delivery Times

• United Kingdom:
  • Standard shipping: £3.95 
  • Express shipping: £5.95 
• International Shipping:
  • Delivery time varies by country and shipping provider.
  • Any customs duties or import taxes are the buyer’s responsibility.

Order Tracking

• Once your order is shipped, you will receive a tracking number via email (if applicable).

Customs & Import Fees

• International customers may be subject to customs duties and taxes. These fees are determined by the destination country and are the responsibility of the buyer.

Lost or Delayed Packages

• We are not responsible for delays caused by postal services or customs.
• If your package is significantly delayed, please contact us, and we will assist where possible

  
  

  Returns & Exchanges Policy

  Returns & Exchanges

  • Orders can be returned within 14 days of receipt for exchange or refund.
  • Products must be returned in original condition, including tags and packaging.
  • If goods are not returned in their original condition, we reserve the right to refuse the return.
  • The original postage cost is non-refundable.
  • Once we receive your return and confirm it meets the conditions, refunds (if necessary) will be processed within 5 working days, with an additional 3 working days for funds to clear.

    
    

    Non-Returnable Items

    We do not accept returns or exchanges for the following:

    • Custom or personalised orders (unless defective or damaged).
    • Intimate items (for health/hygiene reasons).
    • Items on sale (final sale).

      
      

      
      

    • Bespoke & Custom Orders

      • We do not accept cancellations or refunds on bespoke or customized. Orders including Tracksuits, Sweatshirts and Hoodies.
      • However, we allow amendments or exchanges for another item of equal value.
      • If you have any issues with your order, please contact us.

      Return Shipping Responsibility

      • Customers are responsible for the return shipment until it reaches us.
      • We strongly recommend using a secure shipping method with tracking and requiring a signature upon delivery.
      • If you need assistance with a return or exchange, feel free to contact us